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Getting Started - What to Expect

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"High achievement always takes place in the framework of high expectation."
– Charles F. Kettering, Inventor

Each and every client at What's Next Coaching and Consulting is unique. In order to serve our clients in the best possible way, Sandy maintains a flexible approach. The following is a guideline used to illustrate the flow of a typical engagement between the client and What's Next.
  • Complimentary Consultation
    The first time you reach out to What's Next, Sandy will spend time on the phone or in person with you to get a general idea of the challenges you're facing in your career or organization. She'll answer any questions you may have about the process, and she will give you an idea of how coaching or consulting can help you to overcome the obstacles to meeting your goals. This first contact usually lasts 20-30 minutes.
  • Proposal
    After your consultation, Sandy will provide a proposal which will describe the purpose of the coaching or consulting, an approximate time frame, a general outline of the structure of the work (including frequency of meetings, follow-up calls, deliverables, etc.), costs and billing arrangements, and expectations of you as the client. Then you and Sandy can set up an appointment to get started.
  • Assessment Period
    The assessment period is where you and Sandy delve deeper into the issues and challenges you established during your consultation call. Sandy often uses personality assessments such as the Myers-Briggs Type Indicator (MBTI) to help you to appreciate your strengths and strategize how you can leverage them to overcome the obstacles you are facing. This is the groundwork for accomplishing your long-term vision.
  • Ongoing Coaching
    For every client at What's Next, goals will be set and achieved through customized strategies and tactics, and in the most appropriate time frame.
  • What's Expected of You
    For our work together to be effective, it is important for clients to be completely engaged in the process. Sandy is committed to being attentive, responsive and flexible in meeting her clients' changing needs. In order to fulfill that commitment, Sandy asks the following of her clients:
    • Enter the engagement with an open mind, curiosity about the possibilities, and a willingness to be outside of your comfort zone.
    • Respond candidly and honestly to inquiries and requests.
    • Commit to completing exercises and assignments between sessions.
    • Inform Sandy when you encounter obstacles.
    • Inform Sandy of what you need to keep moving forward in the process.
    • Provide Sandy with updates and the information she needs to fulfill her obligations to you.

"In the short time that I've been paying attention to these areas – listening, empathy, taking an interest in people I interact with – I've felt that I've made great strides in connecting with the people in my life and work in new ways." - M.G., age, 38


Meet Josh, age 27, a client at What's Next Coaching and Consulting

Josh was burned out. At 27, he had already been in the restaurant industry as a chef for several years, and he was tired and frustrated. He left his job and moved back in with his parents. After deciding to work with Sandy at What's Next Coaching and Consulting, Josh discovered the value in getting a fresh perspective on his future. Using a process of self-discovery and redefining his goals and possibilities, Josh entered into a graduate program in graphic design that complemented his creativity and provided him with an exciting new challenge and new career – and it wasn't in the restaurant industry!

Meet Tanya, age 43, a client at What's Next Coaching and Consulting

Tanya came to What's Next because in the past, while she had really enjoyed her work, it had become stale and lacked a path to growth. In addition, relationships at work had become confrontational making work an unpleasant experience and sometimes stressful to an unhealthy degree. She considered finding another job. But there were also enough positives for Tanya to consider trying to repair and reinvigorate her current work situation. Tanya's coaching plan had three focal points: 1) to strategize working with difficult personalities, 2) to work personally and professionally on her innate leadership talents, and 3) to develop her job so that it could satisfy her desire for growth and meaning. At the completion of her coaching engagement, each of these goals was accomplished. Tanya was able to work strategically to help her organization grow in meaningful new directions. In addition, she was able to find successful ways to resolve conflict. Both of these accomplishments positioned her as a leader in her organization.

What's Next Coaching | sandy@whatsnext-coaching.com | 617.462.4805